Why the recent surge in consignment shops?

It's an age old concept: one person's trash is another's treasure. It's an idea that's exploded in consignment shops, and it works because everybody wins. Ordinary people have a venue to make money off items they no longer need; consignment shops take a percentage of that profit, and consumers get a bargain.

Customer Service in the Consignment Industry

In the consignment industry, a retail sector that's grown increasingly competitive as the slow economic recovery proceeds, offering top-notch customer service may be the most important operational concern behind providing quality products.

Many retailers and consignment stores may not realize it, but service quality can make or break a sale, and a new study from research firm Polaris provides a basis for this assertion.